Return & Refund Policy

We want you to shop with confidence and be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

Return Eligibility

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

  • The item must be unused and in its original condition
  • The item must be returned in the original packaging
  • Proof of purchase or order confirmation is required

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items caused by customer misuse
  • Personalized or custom-made products
  • Clearance or final sale items
  • Perishable goods (if applicable)

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review the issue and provide a replacement, refund, or suitable solution where applicable.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was received
  • The product is defective

Shipping fees are non-refundable unless otherwise stated.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Please allow 5–10 business days for the refund to appear depending on your bank or payment provider

Order Cancellation

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be processed or shipped and cannot be guaranteed for cancellation.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again
  2. Contact your credit card provider or bank
  3. Processing times may vary depending on financial institutions

If you still have not received your refund after several business days, please contact us.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Contact Us

If you have any questions about returns or refunds, please contact us:

We aim to respond to all inquiries within 24–48 business hours.